Refund policy

Do you have questions or need help with your order?

Please contact our customer service team by sending a message to the email address below.

Order support email:
Email address: support@nutryvel.com

A customer service agent will respond to you within 48 hours or less. Your message will be handled by a real person who is here to take care of your issues and answer your questions.

For product support, please contact the seller Phone number: +351 961785624 WhatsApp message only

We look forward to serving you and helping you with your order or any questions you may have.

 

Refund and Return Policy

You have 30 days after receiving your order to enjoy your product and give it enough time to benefit you. Like many of our satisfied customers, we hope you enjoy it immensely and happily order again whenever you run out.

We recommend that you enjoy your product as much as possible before contacting us for a refund. You have every right to make the most of your extensive warranty period, and we encourage you to do so. However, if you are not satisfied with how it looks and feels, it is easy to contact us for a refund.

Follow the simple 3-step process below to receive a refund for your order.

Make sure you are still within the 30-day guarantee period from the date of your receipt. If you don't know when this was, search your email for the shipping date or check your order receipt.

Send us an email to let us know you are requesting a refund. This step is very important. Be sure to add “Refund Request” in the subject line of your email to save time and get through to the right person.

Send all of your bottles, empty and unopened, to our return shipping address. No return label is required and you are required to cover the postage. Please email us the tracking ID for your return to ensure prompt processing.

Add a note to your order that includes:

Your full name
Your order number (check your email for this)
Your email address used for your order

Return address will always be the sender's, please contact us and get confirmation from an agent along with the address before returning your order, otherwise this may make it impossible to locate your return and delay your refund.

Once we receive your returned order and register it, you will be refunded in full. You will receive an email confirmation when your refund has been initiated. It will usually take 10-20 days to appear on your statement.

How to contact us
Product email support: support@nutryvel.com